Privacy Policy

DOT10X™, operated by Eelin Enterprises, respects your privacy and is committed to handling personal data responsibly.

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This Privacy Policy explains how we may collect, use, store, disclose and protect personal information when you use dot10x.com, purchase products or services, use our applications, communicate with us or otherwise interact with DOT10X™.

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This policy should be read together with our Terms & Conditions.

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DOT10X™ will handle personal data in accordance with applicable Indian law, including applicable requirements under the Digital Personal Data Protection Act, 2023 and applicable rules and notifications as they become enforceable. The Government has also notified the Digital Personal Data Protection Rules, 2025.

Depending on how you use our services, we may collect:

 

Customer Information

• Name

• Email address

• Mobile number

• Billing address

• Shipping address

• Account information

 

Order Information

• Products purchased

• Order number

• Transaction information

• Delivery information

• Return/refund information

 

Technical Information

• IP address

• Browser type

• Device information

• Operating system

• Website activity

• Cookies and similar technologies

• Approximate location derived from technical information, where applicable

 

Communication Information

If you contact us, we may retain information contained in your communications for customer support, record-keeping and dispute resolution.

Payments may be processed through third-party payment service providers.

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Where payment information is handled directly by a payment processor, that processor may collect and process payment information according to its own privacy policy and security practices.

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DOT10X™ does not intend to collect or store complete card credentials unnecessarily.

We may use personal data for purposes including:

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• Processing orders

• Delivering products

• Providing digital access

• Processing payments

• Providing customer support

• Managing accounts

• Processing returns and refunds

• Sending transactional communications

• Providing requested services

• Improving our website and products

• Preventing fraud and misuse

• Maintaining security

• Complying with legal obligations

• Responding to lawful requests

• Sending marketing communications where permitted and where applicable consent or another lawful basis is required

DOT10X™ may use cookies and similar technologies to:

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• Keep the website functioning

• Remember preferences

• Understand website usage

• Improve user experience

• Measure website performance

• Support marketing or analytics where applicable

 

You may control cookies through your browser settings. Disabling certain cookies may affect website functionality.

We may share necessary personal data with service providers and partners such as:

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• Payment processors

• Courier and logistics companies

• Hosting providers

• Cloud service providers

• Email/SMS/communication providers

• Analytics providers

• Customer-support providers

• Software/application service providers

• Professional advisers

• Government authorities or law-enforcement agencies where legally required

 

We do not intend to sell personal information to third parties merely for their independent commercial use.

We use reasonable technical and organisational measures intended to protect personal data from unauthorised access, misuse, loss, alteration or disclosure.

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However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

We retain personal data only for as long as reasonably necessary for the purpose for which it was collected, including:

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• Completing transactions

• Customer support

• Accounting and tax requirements

• Legal compliance

• Fraud prevention

• Dispute resolution

• Enforcement of agreements

 

Different categories of information may be retained for different periods according to applicable legal and business requirements.

Subject to applicable law and its commencement/enforcement, individuals may have rights concerning their personal data, including rights relating to access, correction, erasure, consent withdrawal and grievance redressal, as applicable.

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Requests may be submitted to:
Email: dot10xshop@gmail.com, eelinindia@gmail.com

We may need to verify your identity before processing certain requests.

DOT10X™ does not knowingly seek to collect personal information from children for independent commercial transactions where such collection is not legally permitted.

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Where applicable law requires parental/guardian consent or additional safeguards, we will follow those requirements.

Our website may contain links to third-party websites or services.

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We are not responsible for the privacy practices of third-party websites. You should review their respective privacy policies before providing information.

DOT10X™ reserves the right to modify or update this Privacy Policy from time to time without prior individual notice.

 

Any changes will become effective when the revised policy is published on this website.

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Customers are encouraged to review the latest version of this policy before placing an order.