REFUND, RETURN & CANCELLATION POLICY

DOT10X™ aims to provide customers with products and services as described on the website.

Return, replacement, cancellation and refund eligibility depends on the type of product purchased and the reason for the request.

Nothing in this policy is intended to restrict rights that cannot legally be excluded under applicable Indian law.

For eligible physical products, customers may request a return, replacement or refund where permitted by:

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• The product listing

• The applicable return period

• The condition of the product

• The reason for return

• Applicable law

 

The specific product page may contain additional return conditions.

If a product arrives damaged, customers should notify DOT10X™ as soon as reasonably possible.

Customers may be asked to provide:

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• Order number

• Photographs of the product

• Photographs/video of the packaging

• Shipping label

• Description of the damage

 

After verification, DOT10X™ may provide an appropriate remedy such as replacement, repair, refund or another remedy required or permitted by applicable law.

If you receive a product different from the product ordered, contact DOT10X™ promptly.

We may request photographs of:

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• Product received

• Product packaging

• Shipping label

• SKU/product label

 

After verification, an appropriate replacement, return or refund may be provided.

Returns for reasons such as:

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• Ordered by mistake

• No longer required

• Changed mind

• Not suitable for intended use

• Product preference changed

 

Will depend on whether the specific product is eligible for return.

Certain products may be excluded from return because of their nature, including certain customized, personalized, downloadable or digital products, subject always to applicable law.

Customized, personalized, made-to-order or specially manufactured products may not be eligible for cancellation or return merely because the customer changes their mind or no longer requires the product.

 

This restriction does not affect remedies that may be available for defective, damaged, incorrect or materially non-conforming products.

Because digital products such as e-books, downloadable files, AI prompts, templates, software, online courses and other electronically delivered products may be accessed or downloaded immediately, they may generally be non-returnable and non-refundable once access or download has been provided, except where:

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• The product is defective or materially inaccessible;

• The wrong product was supplied;

• The product was materially different from its description;

• A refund is specifically promised on the product page; or

• A refund is required under applicable law.

 

The specific product's refund conditions will prevail where clearly displayed before purchase.

Refund eligibility for applications, software, subscriptions, memberships, online courses and digital services may depend on the specific product/service terms.

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Where recurring billing or subscription services are offered, the applicable cancellation and billing terms will be displayed before purchase.

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Third-party app stores may have their own refund procedures and policies.

Where a physical return is approved, the product may need to be returned:

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• In the condition specified in the return instructions;

• With applicable accessories;

• With original packaging where reasonably required;

• With invoices, labels or documentation where applicable.

 

Products that have been materially damaged, altered or misused after delivery may not qualify for a return unless otherwise required by law.

Where a return is approved, the responsibility for return shipping and any applicable charges will depend on the reason for return and the applicable product policy.

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Where the product is defective, damaged in transit or incorrectly supplied, DOT10X™ may arrange or reimburse appropriate return shipping where applicable.

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For customer-requested returns that are permitted as a change-of-mind return, applicable return shipping or handling charges may apply if clearly disclosed before purchase and permitted by law.

After an approved refund is confirmed, the refund will normally be processed through the original payment method where technically and legally possible.

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The time required for the amount to appear in the customer's account may depend on the payment provider, bank or financial institution.

Depending on the circumstances, the refund may include the eligible product amount and applicable shipping charges, subject to the applicable product policy and law.

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Any deduction must be legally permissible and appropriately disclosed.

Customers may request cancellation before dispatch.

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Cancellation is not guaranteed after the order has entered processing, manufacturing, customization, dispatch or digital fulfilment.

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Where cancellation is accepted, the eligible amount will be refunded according to the applicable payment and refund process.

Once a physical product has been dispatched, cancellation may no longer be possible.

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The customer may need to follow the applicable return process instead.

DOT10X™ may investigate suspected fraudulent, dishonest or abusive refund/return activity.

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This may include repeated false damage claims, manipulated evidence, payment abuse, unauthorized use of another person's payment method or other fraudulent conduct.

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Any action taken will be subject to applicable law.

Customers should contact DOT10X™ through the official support channel published on the website and provide:

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• Order number

• Customer name

• Registered email/mobile number

• Product name

• Reason for request

• Relevant photographs/videos/documents where required

 

Requests will be reviewed according to the applicable product policy and law.

DOT10X™ recognises that Indian consumer-protection law applies to eligible online transactions.

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The Consumer Protection Act, 2019 expressly covers online/e-commerce transactions, and the Department of Consumer Affairs publishes the Consumer Protection (E-Commerce) Rules, 2020 and related amendments.

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Nothing in this Refund Policy is intended to waive, remove or restrict a consumer right or remedy that cannot legally be excluded.

DOT10X™ reserves the right to modify or update this Refund, Return & Cancellation Policy from time to time without prior individual notice.

 

Any changes will become effective when the revised policy is published on this website.

 

Customers are encouraged to review the latest version of this policy before placing an order.