SHIPPING & DELIVERY POLICY

Scope

This Shipping & Delivery Policy applies primarily to physical products purchased through DOT10X™.

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Digital products are generally delivered electronically and are therefore governed by the applicable digital-delivery terms stated on the product page.

Order Processing

Orders are normally processed after successful payment and order confirmation.

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Processing times may vary according to:

• Product availability

• Product type

• Customisation

• Order quantity

• Manufacturing requirements

• Destination

• Courier availability

The estimated processing or dispatch time, where applicable, may be displayed on the product page or communicated after purchase.

Shipping Charges

Shipping charges, if applicable, will be displayed during checkout or otherwise communicated before completion of the purchase.

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Shipping charges may vary according to:

• Destination

• Product dimensions

• Weight

• Quantity

• Shipping method

• Delivery partner

Delivery Areas

DOT10X™ may deliver to eligible addresses within India.

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Certain products may have delivery restrictions due to size, weight, location, courier limitations, regulatory requirements or other logistical reasons.

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International shipping may be offered for selected products where specifically stated.

Estimated Delivery Time

Delivery estimates are indicative and may vary due to:

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• Courier delays

• Weather

• Natural events

• Public holidays

• Operational disruptions

• Incorrect address information

• Remote delivery locations

• Regulatory or transportation restrictions

• Other circumstances outside our reasonable control

A delay does not automatically constitute a cancellation or refund entitlement unless required by applicable law or the applicable product/order terms.

Store Pickup

Pickup Availability: Non-printing products are available for same-day pickup. Printing orders are generally ready for pickup within 1–4 business days, depending on the product, printing requirements and order volume.

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Pickup Instructions:

• Please wait for the pickup-ready notification via SMS or email before visiting.

• Bring your order confirmation and valid ID when collecting your order.

• Pickup Hours: Monday–Friday, 10:00 AM–6:00 PM.

• For pickup assistance, contact Customer Care: +91 89514 57244.

This is the most suitable placement because it keeps delivery and store-pickup arrangements together without creating an unnecessary separate policy section.

Customer Responsibility for Address

Customers are responsible for providing a complete and accurate delivery address, mobile number and other required delivery information.

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If incorrect or incomplete information results in failed delivery, additional charges or return-to-origin shipment, the applicable consequences may be charged to the customer where permitted by law and clearly disclosed.

Shipment Tracking

Where tracking is available, tracking information may be provided through email, SMS, WhatsApp, customer account or other communication channels.

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Tracking information is generally provided by the relevant logistics provider.

Delivery Attempt

Customers should make reasonable efforts to receive the shipment.

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If a customer repeatedly refuses delivery, provides an incorrect address, remains unavailable or otherwise causes a shipment to be returned, the order may be treated as a failed delivery subject to the applicable return/refund terms and applicable law.

Damaged Package

where reasonably possible:

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1. Record photographs/video of the package before opening.

2. Record the shipping label.

3. Document visible damage.

4. Contact DOT10X™ promptly after delivery.

For product-specific damage claims, additional evidence may be requested.

Customized Products

Customized or made-to-order physical products may have different processing, cancellation, return and refund conditions.

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These conditions will be communicated before purchase where applicable.

Digital Delivery

For digital products, delivery may occur through email, account access, download links, application access or another electronic method.

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If a digital product is not received within the stated delivery period, the customer should contact support with the order details.

Policy Updates

DOT10X™ reserves the right to modify or update this Shipping & Delivery Policy from time to time without prior individual notice.

Any changes will become effective when the revised policy is published on this website.

Customers are encouraged to review the latest version of this policy before placing an order.